Airline Operations Supervisor — Customer Service & Training

Envoy Air Inc; Nashville (TN); Hybride; USD 52 000 - 68 000; Plein temps

Avantages offerts par ce poste

Flight privileges

Training programs

Health and life benefits

Résumé du poste

Envoy Air Inc. is seeking a Station Supervisor to coordinate day-to-day station operations, lead Agents/Clerks, and ensure a safe, on-time environment for passengers. Responsibilities include staffing, training coordination, issue resolution, and maintaining essential records.

The role requires strong leadership, safety awareness, and excellent communication across teams. The position emphasizes supervision of ramp and customer service duties, with opportunities to contribute to a high-quality

Qualifications

• Ability to lead and organize multiple priorities in a fast-paced environment.
• Strong safety consciousness and attention to detail.
• Proven communication and interpersonal skills for team coordination.

Responsabilités

• Coordinate day-to-day station operations by leading Agents/Clerks to ensure safety and on-time dependability.
• Ensure adequate operational coverage and manpower utilization.
• Maintain a safe, dependable, and consistent operation.
• Conduct Agent observations and provide feedback.
• Schedule and administer local training including new hire training.
• Investigate and resolve operational and customer service issues.
• Assist with uniform policy adherence and participate in conference calls and audits.
• Maintain records such as time and attendance and personnel files.

Connaissances

Leadership

Safety awareness

Communication

Multitasking

Formation

High school diploma or GED

Description du poste

Envoy Air Inc. is seeking a Station Supervisor to coordinate day-to-day station operations, lead Agents/Clerks, and ensure a safe, on-time environment for passengers. Responsibilities include staffing, training coordination, issue resolution, and maintaining essential records.

The role requires strong leadership, safety awareness, and excellent communication across teams. The position emphasizes supervision of ramp and customer service duties, with opportunities to contribute to a high-quality