Airport Restaurant Shift Lead - Guest Experience & Ops

First Meridian Services; Nashville (TN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Starting at $18/hour plus tips

Health Insurance

Dental & Vision after 60 days

EAP, Critical Illness, Hospital Indemn

Life Insurance options

Employee discount at Skyport locations

Paid Leave

Job summary

First Meridian Services is seeking a Shift Leader to support restaurant managers in daily operations at its airport location in Nashville. You will focus on guest experiences, staff guidance, and ensuring consistent service during your shift.

The role requires open availability for 8.5-hour shifts between early morning and late evening. Benefits include health insurance and additional coverage after eligibility, with opportunities for training and development.

Qualifications

• Provide excellent guest service and maintain a positive atmosphere.
• Assist in achieving location goals and supporting restaurant operations.
• Must cross-train and master all positions on shift.
• Follow cash handling and daily paperwork guidelines and prevent theft.
• Adhere to safety, sanitation, and company procedures.

Responsibilities

• Provide excellent guest service. Nothing is more important than being courteous, friendly, helpful, and prompt in the attention given to guests.
• Assist in accomplishing the goals of the location set forth by the General Manager.
• Support shifts to ensure accurate and timely production of product, service times, and flow.
• Maintain good morale by maintaining a professional, positive atmosphere.
• Ensure informed communication with management and employees both verbally and via utilization of the 7Shifts Log.
• Maintains restaurant organized, stocked, cleaned and sanitized.
• Assist in the training/development of team members around processes and procedures of each station.
• Support of each shift to ensure company and brand standards are met.
• Follow operating procedures regarding cash handling, ensuring cash control by correcting errors and watching for/reporting mistakes or theft.
• Follow guidelines to complete daily administrative paperwork as needed and other paperwork as requested including prohibited items logs.
• Respond to customer concerns in a timely and professional manner.
• Support new programs, policies, or products each shift, as introduced by the General Manager.
• Assist General Manager in producing an accurate inventory. Under General Manager direction monitor inventory levels and place orders and requisitions.
• Follows food safety and sanitation guidelines

Skills

Guest service

Teamwork

Communication

Flexible schedule

Multitasking

Education

High School diploma or equivalent

ServSafe Certification a plus

Job description

First Meridian Services is seeking a Shift Leader to support restaurant managers in daily operations at its airport location in Nashville. You will focus on guest experiences, staff guidance, and ensuring consistent service during your shift.

The role requires open availability for 8.5-hour shifts between early morning and late evening. Benefits include health insurance and additional coverage after eligibility, with opportunities for training and development.