Airport Ramp & Customer Service Pro (Flight Privileges)

Envoy Air Inc; United States, Northern America, Americas; Presencial; USD 17 000 - 22 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flight privileges

Training programs

Health benefits

Resumo da oferta

Envoy Air Inc. is seeking team members to join its ground handling and customer service group at a major U.S. airport. You will help with baggage handling, aircraft movement, and customer interactions to ensure on-time departures and a positive passenger experience.

You will operate equipment, coordinate with colleagues, and use reservation software to rebook itineraries and issue boarding passes while delivering friendly service to customers in a fast-paced environment.

Qualificações

• Must be 18 years or older.
• High school diploma, GED, or international equivalent.
• Possess a valid REAL ID-compliant, state driver’s license; able to travel for business as required; some license restrictions may apply.

Responsabilidades

• Guide and direct incoming and outgoing aircraft on the taxiway to ensure safe, on-time gate entry/exit.
• Load, unload, sort, and transfer passenger baggage, cargo, and company materials up to 75 lbs.
• Drive ground equipment such as tugs and belt loaders to assist aircraft movement and baggage handling.
• Collaborate with internal teams to ensure safe, on-time departures.
• May clean aircraft interior and lavatories as needed.
• Create a positive start to a passenger's trip by greeting them and facilitating a seamless check-in and ticketing experience.
• Use reservation/ticketing software to rebook itineraries and issue boarding passes.
• Inform passengers about their trip and belongings and assist with processing passenger information for flights.
• Assist with baggage location and answer passenger questions in the Baggage Service Office if needed.
• Listen to passengers and resolve issues in line with company policies and procedures.

Conhecimentos

Communication skills

English fluency

Physical stamina

Teamwork

Customer service

Formação académica

High school diploma or equivalent

Ferramentas

Reservation software

Descrição da oferta de emprego

Envoy Air Inc. is seeking team members to join its ground handling and customer service group at a major U.S. airport. You will help with baggage handling, aircraft movement, and customer interactions to ensure on-time departures and a positive passenger experience.

You will operate equipment, coordinate with colleagues, and use reservation software to rebook itineraries and issue boarding passes while delivering friendly service to customers in a fast-paced environment.