Airport Ramp & Customer Experience Agent

Envoy Air Inc; Waco (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flight privileges

Career development

Health & life benefits

Job summary

Envoy Air Inc. is seeking a baggage handler/ground service associate to support aircraft arrivals and departures at our Texas location. You will assist with baggage handling and passenger interactions, ensuring safety and efficiency throughout the ramp and terminal tasks.

The role requires physical readiness for lifting up to 75 lbs, ability to work outdoors in varying weather, and strong communication in English. Training, flight privileges, and benefits are provided where applicable.

Qualifications

• Must be able to read, write, fluently speak, and understand the English language.
• Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off.
• Must be able to carry, bend, lift and turn with bags up to 75 lbs.
• Must be willing to work outdoors in variable weather conditions.

Responsibilities

• Direct incoming and outgoing aircraft on the taxiway to ensure on-time arrivals and departures.
• Load, unload, sort baggage and transfer passenger baggage on ramp and cargo operations (up to 75 lbs).
• Operate ground support equipment like tugs and belt loaders to move aircraft and baggage.
• Collaborate with team to ensure safe, on-time departures and seamless passenger experience.
• Greet passengers and assist with check-in, ticketing, and information dissemination.
• Assist with rebooking itineraries and issuing boarding passes as needed.

Skills

English proficiency

Clear communication

Teamwork

Education

High school diploma or GED

Job description

Envoy Air Inc. is seeking a baggage handler/ground service associate to support aircraft arrivals and departures at our Texas location. You will assist with baggage handling and passenger interactions, ensuring safety and efficiency throughout the ramp and terminal tasks.

The role requires physical readiness for lifting up to 75 lbs, ability to work outdoors in varying weather, and strong communication in English. Training, flight privileges, and benefits are provided where applicable.