Airport Ramp & Guest Services Agent

Envoy Air Inc; College Station (TX); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flight privileges

Training and development programs

Health and life benefits

Job summary

Envoy Air Inc. is seeking a Ground Baggage/Flight Services agent in Texas to guide aircraft on taxiways, load and unload baggage, and assist with check-in and boarding processes.

You will operate ground equipment and coordinate with teams to ensure on-time departures while delivering excellent passenger service. Responsibilities include handling reservations, rebooking, and information delivery to passengers.

Qualifications

• Minimum age: 18
• High school diploma, GED, or international equivalent
• Possess a valid, unexpired state driver’s license; some license restrictions may apply

Responsibilities

• Guide and direct incoming and outgoing aircraft on the taxiway to ensure they enter or leave their gate safely and on-time
• Load, unload, sort baggage and transfer passenger baggage on the ramp; items can weigh up to 75 lbs
• Drive ground equipment such as tugs, belt loaders, and bag carts to assist operations
• Collaborate with the internal team to ensure a safe and on-time departure
• May clean the interior of the aircraft and service lavatories
• Create a positive start to a passenger's trip by greeting passengers and assisting with check-in and ticketing
• Use reservation/ticketing software to rebook itineraries, issue boarding passes, and collect fees
• Inform passengers about their trip and belongings
• Collaborate to ensure passenger information is processed accurately and flights depart on time
• Listen to passengers and resolve issues per company policies during flight interruptions
• May work in Baggage Service Office to track baggage and answer questions

Job description

Envoy Air Inc. is seeking a Ground Baggage/Flight Services agent in Texas to guide aircraft on taxiways, load and unload baggage, and assist with check-in and boarding processes.

You will operate ground equipment and coordinate with teams to ensure on-time departures while delivering excellent passenger service. Responsibilities include handling reservations, rebooking, and information delivery to passengers.