Lead Airport Agent - Ramp

Envoy Air Inc; North Charleston (SC); On-site; USD 32,000 - 41,000; Full time

Job summary

Envoy Air is hiring a Station Agent to join the ramp service team in Charleston, SC. You will coordinate operations, assist with baggage handling, and support aircraft servicing while ensuring safety and efficiency across shifts.

The role requires strong communication, reliability, and the ability to work in a fast-paced environment; prior airline or ramp experience is a plus. Must be able to lift up to 75 lbs and work flexible hours.

Qualifications

• Minimum age 18
• High school diploma, GED, or international equivalent
• Valid REAL ID driver’s license; or travel authority for business needs as required
• Ability to work rotating shifts including nights, holidays, weekends
• Able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs
• Excellent verbal and written communication in English
• Legal right to work in the United States
• 1 year of customer service experience preferred
• Previous team-lead experience preferred

Responsibilities

• Coordinate the overall operation within an assigned functional area
• Ensure adequate operational coverage; responsible for scheduling and manpower utilization
• Maintain a safe, dependable and consistent operation
• Conduct Agent observations
• Schedule and administer local training including new hire training
• Maintain supplies and inventory control logs
• Prepare customer correspondence, investigate discrepancies and compile statistical data for reports
• Complete administrative duties
• Perform Station Agent work within the ramp service operation, as required
• Load and unload baggage and cargo on and off aircraft
• Transport items between terminals, aircraft and the bag room using equipment
• Marshal aircraft with teammates to ensure a safe path
• Clean and service cabin interiors
• De-ice aircraft
• Organize work groups and handle multiple priorities in a fast-paced environment

Skills

Customer service

Communication

Team leadership

Organizational skills

Dependability

Education

High school diploma/ GED

Job description

Overview

Who we are:

Would you liketo work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on!Comeandwork with the best of the best at Envoy Airwhere you will join a team committed toprovidingoutstanding service.

We offer:

• Amazingemployee flight privileges within the American Airlines global network

• Training and development programs to take your career to the next level
• Comprehensive health and life benefits(subject to location)

Responsibilities

How will you make an impact?

Responsibilities

• Responsible to management for the coordination of the overall operation within an assigned functional area

• Ensure adequate operational coverage; responsible for scheduling and manpower utilization
• Maintain a safe, dependable and consistent operation
• Conduct Agent observations
• Schedule and administer local training including new hire training
• Maintain supplies and inventory control logs

• Prepare customer correspondence, investigate discrepancies and compile statistical data for reports
• Complete administrative duties
• Perform Station Agent work within the ramp service operation, as required
• Load and unload baggage and cargo on and off aircraft
• Transport items between terminals, aircraft and the bag room using belt-loaders, tugs, carts and other equipment

• Marshal aircraft which requires working closely with teammates to ensure a safe path
• Clean and service cabin interiors, including seatback pockets, cushions, tray tables, overhead bins, cockpit, galley, and the lavatory
• De-ice aircraft which requires using equipment to apply chemicals/compounds, if applicable
• Organize work groups and handlemultiple priorities in a fast-paced environment

Qualifications

Who we’re looking for?

Requirements

• Minimum Age: 18
• High school diploma, GED, or internationalequivalent
• Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver’s license; or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit a candidate from being considered for this role.
• Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
• Flexible to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
• Must be able to perform all duties in various weather conditions and time constraints
• Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs.
• Demonstrated ability to communicate verbally and in writing
• Ability to read, write, fluently speak and understand the English language
• Possess the legal right to work in the United States
• A minimum of one year of customer service experience preferred
• Previous experience in a team-lead capacity preferred
• Organization and interpersonal skills are necessary
• Above-average qualities of leadership, initiative, and judgment are essential
• Administrative background preferred
• Above average attendance preferred
• Some locations may desire previous airline experience including working knowledge of an airline’s ticketing system and/or ramp operations

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.