Lead CS Supervisor - Flight Perks & 401(k) Match

Southwest Airlines; Belgrade (MT); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Fly for free

401(k) Company match

Short Term Incentive

Profit-sharing

Health insurance

Immediate health coverage

Job summary

Southwest Airlines is seeking a Supervisory Customer Service to lead a team of Customer Service Agents, Operations Agents, and Skycaps at the airport. You’ll ensure safe, on-time service, handle issue resolution, and provide updates to leadership while maintaining a positive, customer-focused work environment.

The role requires overseeing shift scheduling, training, reporting, and collaboration with airport operations teams to keep flights on schedule and customers satisfied.

Qualifications

• Customer service excellence required.
• Leadership and team coordination skills essential.
• Strong communication and problem-solving abilities.
• Knowledge of safety and regulatory practices desirable.

Responsibilities

• Coordinate with departments to maintain station on-time performance.
• Respond to customer questions and resolve issues.
• Oversee day-to-day airport operations safely and efficiently.
• Lead and develop Customer Service Agents and Skycaps.

Skills

Customer Service

Leadership

Communication

Problem Solving

Safety Compliance

Team Coordination

Job description

Southwest Airlines is seeking a Supervisory Customer Service to lead a team of Customer Service Agents, Operations Agents, and Skycaps at the airport. You’ll ensure safe, on-time service, handle issue resolution, and provide updates to leadership while maintaining a positive, customer-focused work environment.

The role requires overseeing shift scheduling, training, reporting, and collaboration with airport operations teams to keep flights on schedule and customers satisfied.