Airport Operations & Customer Service Supervisor

Southwest Airlines; Saint Paul (MN); Remote; USD 36,000 - 44,000; Full time

Benefits offered by this job

Free flights for employee and dependts

9.3% 401(k) company match

Profit-sharing

Medical/dental/vision insurance

Job summary

Southwest Airlines is seeking a Customer Service Supervisor at the Minneapolis/St. Paul area. The role focuses on supervising and training customer service and operations staff, ensuring ground operations comply with safety policies and deliver on‑time performance.

You will coordinate staffing, communicate updates, and handle escalated customer questions while promoting a positive labor‑management environment. This is a field leadership position requiring availability for varied shifts outdoors.

Qualifications

• Graduate degree or equivalent.
• Experience in customer service, operations, or similar leading role.
• Knowledge of collective bargaining agreements and corporate policies.
• Strong leadership, communication, and decision‑making skills.
• Ability to manage multiple tasks and shift changes.

Responsibilities

• Supervise and train customer service agents, operations agents, and skycaps at the station.
• Ensure ground operations assignments are completed safely.
• Monitor and provide guidance, ensuring safety and compliance policies are followed.
• Coordinate with all departments to maintain on‑time performance, employee morale, and customer satisfaction.
• Make staffing decisions, run shift bids, payroll, attendance, and overtime usage.

Skills

Leadership

Customer service

Team training

Safety compliance

Shift management

Communication

Education

Graduate degree or equivalent

Job description

Southwest Airlines is seeking a Customer Service Supervisor at the Minneapolis/St. Paul area. The role focuses on supervising and training customer service and operations staff, ensuring ground operations comply with safety policies and deliver on‑time performance.

You will coordinate staffing, communicate updates, and handle escalated customer questions while promoting a positive labor‑management environment. This is a field leadership position requiring availability for varied shifts outdoors.