Airport Operations Supervisor — Customer Service Leader

Southwest Airlines; Raleigh (NC); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Fly for free on all Southwest flights

401(k) company match up to 9.3%

3% STI bonus

Profit-sharing potential

Competitive health insurance starting—

Job summary

Southwest Airlines in Raleigh, NC seeks a Supervisor Customer Service to manage and support Customer Service Agents and Operations Team members. You will help keep flights on schedule, solve problems, and respond to Customer questions while leading a team with focus on safety and service quality.

The role requires coordinating with multiple departments, overseeing shift scheduling, training, and daily reports, and ensuring adherence to labor contracts.

Qualifications

• U.S. citizenship or current authorization to work in the U.S.
• Experience in Airlines Operation Management
• Experience in Customer Service
• Must be able to obtain SIDA badge and GSC qualification

Responsibilities

• Coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction
• Respond to and resolve Customer questions, requests, or complaints
• Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, meet or exceed performance goals through effective decisions, assign and track Agents for training compliance
• Coordinate actively with all Departments to maintain the Station's on-time performance and report status updates to leaders and employees consistently
• Drive performance processes by forecasting operational situations that may impact the operation and monitoring results against key metrics

Skills

Customer service

Leadership

Communication

Problem solving

Team coordination

Job description

Southwest Airlines in Raleigh, NC seeks a Supervisor Customer Service to manage and support Customer Service Agents and Operations Team members. You will help keep flights on schedule, solve problems, and respond to Customer questions while leading a team with focus on safety and service quality.

The role requires coordinating with multiple departments, overseeing shift scheduling, training, and daily reports, and ensuring adherence to labor contracts.