Supervisor, Customer Service – Ground Ops Leader

Southwest Airlines; Tucson (AZ); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Free flights for employee and eligible

401(k) company match up to 9.3%

Short Term Incentive bonus

Job summary

Southwest Airlines is seeking a Supervisor Customer Service to lead Customer Service Agents, Operations Agents, and Skycaps, ensuring safe, on-time, and customer-focused airport operations at the Tucson area. The role requires strong leadership, excellent communication, and the ability to manage shifts and respond to customer needs daily.

The position offers a competitive hourly pay rate, overtime opportunities, and potential bonuses. U.S.

Qualifications

• Knowledge of customer service principles and best practices.
• Experience in airline or airport operations is a plus.
• Ability to lead teams and manage shifts effectively.

Responsibilities

• Actively coordinate with all Departments to maintain on-time performance and Customer satisfaction.
• Respond to and resolve Customer questions and complaints.
• Oversee day-to-day airport operations to ensure safety and service quality.
• Plan and assign staff to meet hourly goals and ensure coverage.
• Maintain accurate shift bids, payroll, and attendance records.

Skills

Customer service

Leadership

Team coordination

Communication

Problem solving

Safety awareness

Job description

Southwest Airlines is seeking a Supervisor Customer Service to lead Customer Service Agents, Operations Agents, and Skycaps, ensuring safe, on-time, and customer-focused airport operations at the Tucson area. The role requires strong leadership, excellent communication, and the ability to manage shifts and respond to customer needs daily.

The position offers a competitive hourly pay rate, overtime opportunities, and potential bonuses. U.S.