Airport Operations Customer Service Lead

Southwest Airlines; Bozeman (MT); On-site; USD 75,000 - 78,000; Full time

Benefits offered by this job

Fly for free on open seats for you and

401(k) Company match up to 9.3%

3% STI bonus

Job summary

Southwest Airlines in Bozeman, MT seeks a Supervisor Customer Service to lead a team of Customer Service Agents, Operations Agents, and Skycaps. You will ensure safe, on-time service, resolve customer inquiries, and coordinate with Airport Operations to keep flights on schedule and customers satisfied.

The role emphasizes leadership, shift coordination, and ongoing monitoring of performance metrics, with opportunities for overtime and bonuses based on company results.

Qualifications

• Supervisory or leadership experience in aviation or customer service
• Strong communication and interpersonal skills
• Ability to manage shift schedules and station operations

Responsibilities

• Actively coordinate with all Departments to maintain the station's on-time performance and customer satisfaction
• Respond to and resolve Customer questions, requests, or complaints
• Oversee day-to-day airport operations to ensure safe, compliant service
• Lead and coach Customer Service Agents, Operations Agents, and Skycaps
• Monitor scheduling, training, and daily reports and communicate updates to the team
• Ensure staffing and resources meet hourly goals and performance targets

Skills

Airlines operations

Customer service

Leadership

Team supervision

Scheduling

Job description

Southwest Airlines in Bozeman, MT seeks a Supervisor Customer Service to lead a team of Customer Service Agents, Operations Agents, and Skycaps. You will ensure safe, on-time service, resolve customer inquiries, and coordinate with Airport Operations to keep flights on schedule and customers satisfied.

The role emphasizes leadership, shift coordination, and ongoing monitoring of performance metrics, with opportunities for overtime and bonuses based on company results.