Airport Operations Leader — On‑Floor & Team Coach

CLEAR; Raleigh (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation structure

Three weeks paid time off

$100 monthly wellness stipend

401k Retirement Plan

Comprehensive benefits

Training and development programs

Job summary

A leading identity platform is seeking an Operations Manager in Raleigh, NC. This role involves leading a team of Ambassadors, ensuring compliance with security policies, and driving customer service excellence. Ideal candidates have 3+ years of leadership experience in a customer-oriented environment, showcasing strong interpersonal and communication skills. It offers competitive compensation and benefits, helping create seamless experiences for customers.

Qualifications

• At least 3 years of leadership experience in a customer-facing operation.
• Excellent interpersonal and communication skills.
• Strong leadership and organizational skills.

Responsibilities

• Lead daily operations of a team of Ambassadors at the airport.
• Ensure adherence to CLEAR and TSA policies.
• Coach and develop team members to meet sales goals.

Skills

Leadership

Interpersonal communication

Sales motivation

Customer satisfaction

Technology proficiency

Job description

A leading identity platform is seeking an Operations Manager in Raleigh, NC. This role involves leading a team of Ambassadors, ensuring compliance with security policies, and driving customer service excellence. Ideal candidates have 3+ years of leadership experience in a customer-oriented environment, showcasing strong interpersonal and communication skills. It offers competitive compensation and benefits, helping create seamless experiences for customers.