Airport Floor Ops Lead & Customer Experience Coach

Fountain; Indianapolis (IN); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading operations service provider in Indianapolis is seeking an Assistant Operations Manager to oversee daily floor operations at the airport. The role includes coaching and mentoring staff, ensuring security compliance, and building stakeholder relationships. Ideal candidates should have 1-2 years of leadership experience in a customer-facing environment, strong communication skills, and the ability to manage multiple priorities. This position may require a non-traditional work schedule, including weekends and holidays.

Qualifications

• 1-2 years of leadership experience in a customer-facing operation.
• Excellent interpersonal and communication skills.
• Ability to manage multiple priorities in an ever-changing environment.
• Strong organizational skills.

Responsibilities

• Spend 80% of time on the floor in a customer-facing environment.
• Ensure compliance with security and service policies.
• Coach, mentor, and train the team to meet sales and service goals.
• Oversee asset control and technology troubleshooting.

Skills

Leadership experience

Interpersonal skills

Organizational skills

Proficiency in technology

Job description

A leading operations service provider in Indianapolis is seeking an Assistant Operations Manager to oversee daily floor operations at the airport. The role includes coaching and mentoring staff, ensuring security compliance, and building stakeholder relationships. Ideal candidates should have 1-2 years of leadership experience in a customer-facing environment, strong communication skills, and the ability to manage multiple priorities. This position may require a non-traditional work schedule, including weekends and holidays.