Airport Operations Lead — On‑Floor Customer & Security

CLEAR - Field; Austin (TX); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

3 weeks paid time off

Wellness stipend

401k with company match

Health, dental, vision insurance

Life insurance

Disability insurance

Paid holidays

Free CLEAR memberships

Job summary

CLEAR is seeking an Operations Manager to join the airport leadership team, reporting to the General Manager and directing daily operations of a team of hourly Ambassadors. This hands-on role thrives in a fast-paced environment, coaching for security, customer service and sales.

Ideal candidates have at least 3 years of leadership in customer-facing operation, strong communication, and the ability to manage multiple priorities.

Qualifications

• 3+ years in leadership of a customer-facing operation (retail, hospitality, etc).
• Strong interpersonal and communication skills with ability to motivate and mentor.
• Ability to manage multiple priorities in a fast-changing environment.

Responsibilities

• Support the General Manager in daily station operations to enable security, service and sales.
• Lead and coach Ambassadors, ensuring policy and procedures are followed with integrity.
• Recruitment, onboarding and development of Ambassadors; drive continuous learning.
• On-floor leadership; analyze metrics and feedback to improve team performance.
• Foster internal and external stakeholder relationships and represent the station leadership.

Skills

Leadership

Customer-facing operations

Coaching & development

Communication

People management

Tools

MS Office

Job description

CLEAR is seeking an Operations Manager to join the airport leadership team, reporting to the General Manager and directing daily operations of a team of hourly Ambassadors. This hands-on role thrives in a fast-paced environment, coaching for security, customer service and sales.

Ideal candidates have at least 3 years of leadership in customer-facing operation, strong communication, and the ability to manage multiple priorities.