Airport Operations Lead - On-Floor Customer & Security

CLEAR; Boston (MA); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation with base and

Target bonus

3 weeks paid time off

$100 monthly wellness stipend

401k with company match

Comprehensive medical/dental/vision

Family Planning benefits

Leave programs

Emotional Well Being assistance

Ongoing training and development

Free CLEAR memberships

Job summary

CLEAR is seeking an Operations Manager to lead a team of Ambassadors at a major airport. You will report to the General Manager, coach on security, service and sales, and ensure daily operations run smoothly in a fast-paced environment.

The role emphasizes hands-on leadership, stakeholder engagement, and adherence to policy. A background check is required and availability for non-traditional hours is expected. Base salary ranges from $70,000 to $85,000 per year.

Qualifications

• 3+ years in leadership roles within customer-facing operations (retail, hospitality, airports, etc).
• Excellent interpersonal and communication skills with the ability to motivate and mentor others.
• Strong organization and multitasking abilities in a fast-paced environment.
• Experience with employee engagement, customer satisfaction, and compliance standards.
• Proficiency with daily technology and data/tools to drive performance.
• Must pass a government background investigation.
• Ability to stand/walk for extended periods and work non-traditional hours.

Responsibilities

• Support the General Manager in daily station operations to enable security, service and sales.
• Ensure policy and procedures align with CLEAR and TSA requirements.
• Recruit on-boarding and develop Ambassadors; foster learning culture.
• Coach and train teams to achieve sales and customer-service goals.
• Handle employee-relations matters and investigations as needed.
• Analyze metrics and feedback to improve team performance on the floor.
• Build stakeholder relationships and be a trusted member of the station leadership.
• Spend at least 80% of time on the floor in a customer-facing environment.

Skills

Leadership experience

Customer-facing ops

Interpersonal communication

Mentoring / coaching

Motivating teams

Tech savviness

Policy/compliance

Background check

Job description

CLEAR is seeking an Operations Manager to lead a team of Ambassadors at a major airport. You will report to the General Manager, coach on security, service and sales, and ensure daily operations run smoothly in a fast-paced environment.

The role emphasizes hands-on leadership, stakeholder engagement, and adherence to policy. A background check is required and availability for non-traditional hours is expected. Base salary ranges from $70,000 to $85,000 per year.