Airport Operations Lead — On-the-Floor Coach & Security

CLEAR - Corporate; Boston (MA); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

PTO & holidays

Wellness stipend

401k with match

Medical, dental, vision

Parental leave

Training & development

Free CLEAR memberships

Job summary

CLEAR is seeking an Operations Manager to lead and drive daily operations at our airport station. You will be a hands-on coach for security, service, and sales, reporting to the General Manager.

The role emphasizes on-floor leadership, onboarding, and performance coaching in a fast-paced environment. The ideal candidate has 3+ years in leadership for customer-facing operations, excellent communication, and a track record in engagement, customer satisfaction, and compliance.

Qualifications

• Minimum 3 years of leadership experience in a customer-facing operation.
• Excellent interpersonal and communication skills.
• Strong leadership and organizational abilities with multi-priority management.
• Experience with employee engagement, customer satisfaction, sales and compliance.
• Proficiency using technology daily.
• Ability to pass a government background check.
• Ability to stand/walk for extended periods.
• Able to work non-traditional schedules (weekends/holidays/evenings).

Responsibilities

• Oversee daily station operations and coach Ambassadors.
• Ensure CLEAR and TSA policy adherence with high security and integrity.
• Recruit, onboard and develop Ambassadors; foster learning culture.
• Coach and train team to meet sales and customer service goals.
• Handle employee relations matters and investigations as needed.
• Analyze metrics and feedback to drive performance improvements.
• Build strong relationships with internal/external stakeholders.
• Spend at least 80% of time on the floor in a customer-facing environment.

Skills

Leadership

Communication

Mentoring

Team management

Customer service

Technology literacy

Compliance

Job description

CLEAR is seeking an Operations Manager to lead and drive daily operations at our airport station. You will be a hands-on coach for security, service, and sales, reporting to the General Manager.

The role emphasizes on-floor leadership, onboarding, and performance coaching in a fast-paced environment. The ideal candidate has 3+ years in leadership for customer-facing operations, excellent communication, and a track record in engagement, customer satisfaction, and compliance.