Airport Operations Manager — On‑Floor Leadership & Service

CLEAR; Tampa (FL); Presencial; USD 70.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation with base and

3 weeks paid time off

$100 monthly wellness stipend

401k with company match

Medical dental vision and life ins

Family Planning benefits

Leave programs

Emotional well being support

Ongoing training and development

Free CLEAR memberships for you and one

Descripción de la vacante

CLEAR is building the secure identity platform of the future, empowering safer and easier experiences at airports, venues, and daily life. The Operations Manager will lead a team of hourly Ambassadors, coaching for security, service and sales while reporting to the General Manager.

This role requires hands-on leadership in a fast-paced airport environment and adherence to CLEAR and TSA policies. You will recruit, onboard, and develop Ambassadors, drive performance, and engage with stakeholders

Formación

• 3+ years of leadership in a customer-facing operation.
• Excellent interpersonal and communication skills.
• Ability to coach and develop Ambassadors.
• Proficiency with using technology daily.
• Required to successfully complete a government background investigation.
• Ability to stand/walk for extended periods.
• Willingness to work non-traditional schedule (weekends/holidays/evenings).

Responsabilidades

• Support the General Manager in duties for efficient station operation, enabling Ambassadors to perform security, service, and sales tasks.
• Ensure CLEAR and TSA policy procedures are followed with high security and integrity.
• Assist with recruitment, onboarding, and development of Ambassadors; foster learning culture.
• Coach, mentor, and train team to meet sales and customer service goals and standards.
• Assist with employee relations matters and investigations as needed.
• Analyze metrics, customer feedback, and floor observations to improve team performance.
• Build and foster internal and external stakeholder relationships; be a trusted station leader.
• Spend at least 80% of time on the floor in a customer-facing environment at the airport.

Conocimientos

Leadership

Customer-facing

Communication

Organizational-skills

Employee engagement

Sales

Compliance

Technology

Background check

Flexible schedule

Descripción del empleo

CLEAR is building the secure identity platform of the future, empowering safer and easier experiences at airports, venues, and daily life. The Operations Manager will lead a team of hourly Ambassadors, coaching for security, service and sales while reporting to the General Manager.

This role requires hands-on leadership in a fast-paced airport environment and adherence to CLEAR and TSA policies. You will recruit, onboard, and develop Ambassadors, drive performance, and engage with stakeholders