Airport Operations Lead: People, Service & Security

CLEAR - Field; New York (NY); On-site; USD 73,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation with base and

target bonus

3 weeks paid time off

Wellness stipend

401k with company match

Medical, dental, vision, life and more

Job summary

CLEAR - Field is seeking an Operations Manager to lead a team of Ambassadors at an airport station. The role emphasizes hands-on coaching in security, customer service and sales, with at least 80% of time spent on the floor engaging customers.

The ideal candidate will have 3+ years of leadership in customer-facing settings, strong communication skills, and the ability to manage multiple priorities while ensuring regulatory compliance.

Qualifications

• At least 3 years of leadership experience in a customer-facing operation (retail, hospitality, etc.).
• Excellent interpersonal and communication skills with ability to motivate and influence others.
• Strong organizational skills and ability to manage multiple priorities in a dynamic environment.
• Experience with employee engagement, customer satisfaction, sales, and compliance.

Responsibilities

• Support the General Manager in essential duties for efficient station operations, enabling Ambassadors to perform security, service and sales duties.
• Ensure CLEAR and TSA policy and procedures are followed with high security and integrity.
• Assist with recruitment, on-boarding, and development of Ambassadors, promoting a culture of learning.
• Coach, mentor, and train the team to meet sales and customer service goals and standards.
• Assist with employee relations matters and investigations as needed.
• Analyze key metrics, customer feedback, and floor observations to improve team performance.
• Build and foster stakeholder relationships and serve as a trusted member of the station leadership team.
• Spend at least 80% of time on the floor in a customer-facing environment at the airport.

Skills

Leadership

Customer Service

Sales

Communication

Team coaching

Job description

CLEAR - Field is seeking an Operations Manager to lead a team of Ambassadors at an airport station. The role emphasizes hands-on coaching in security, customer service and sales, with at least 80% of time spent on the floor engaging customers.

The ideal candidate will have 3+ years of leadership in customer-facing settings, strong communication skills, and the ability to manage multiple priorities while ensuring regulatory compliance.