Airport Ops Leader: On-Floor Coach & Security

CLEAR - Field; San Francisco (CA); On-site; USD 70,000 - 98,000; Full time

Benefits offered by this job

Competitive compensation

3 weeks PTO

Wellness stipend

401k with match

Comprehensive benefits (medical, etc.)

Family Planning benefits

Leave program

Emotional Well Being support

Training & development

Free CLEAR memberships

Job summary

CLEAR is hiring an Operations Manager to lead a team of Ambassadors at the airport, reporting to the General Manager. You will drive daily operations, coach on security, service, and sales, and ensure policy adherence across the site.

The role requires hands-on leadership, strong communication, and ability to work on a non-traditional schedule while staying focused on customer outcomes and safety.

Qualifications

• 3+ years of leadership in a customer-facing operation (retail, hospitality, etc).
• Excellent interpersonal and communication skills to motivate and influence others.
• Solid leadership and organizational skills; manage multiple priorities in a dynamic setting.
• Experience with employee engagement, customer satisfaction, sales, and compliance.
• Comfort with daily technology in work processes.
• Must be able to complete a government background check.

Responsibilities

• Support the General Manager in station operations, enabling Ambassadors to perform security, service and sales duties.
• Ensure CLEAR and TSA policies are followed with high security and integrity.
• Recruit, onboard, and develop Ambassadors; foster a culture of learning.

Skills

Leadership

Customer-facing ops

Coaching & development

Stakeholder mgmt

Performance metrics

Job description

CLEAR is hiring an Operations Manager to lead a team of Ambassadors at the airport, reporting to the General Manager. You will drive daily operations, coach on security, service, and sales, and ensure policy adherence across the site.

The role requires hands-on leadership, strong communication, and ability to work on a non-traditional schedule while staying focused on customer outcomes and safety.