Airport Operations Leader: Guest Experience & Security

CLEAR - Field; Fort Lauderdale (FL); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Competitive compensation & bonus

3 weeks PTO

Wellness stipend $100/mo

401k with match

Medical dental vision insurance

Family Planning benefits

Bereavement Leave

Emotional Well Being support

Training & development

Free CLEAR memberships

Job summary

CLEAR is seeking an Assistant General Manager in Fort Lauderdale to lead daily airport operations, drive customer service and sales, and manage a team of Ambassadors and Managers. Expect hands-on leadership, KPI ownership, and strong collaboration with airport partners in a fast-paced environment.

The role requires 5+ years of leadership in customer-facing settings, managing both salaried and hourly staff, and willingness to work non-traditional schedules.

Qualifications

• At least 5 years of leadership experience in high-volume, customer-facing environments.
• Experience managing both salaried and hourly employees.
• Strong interpersonal and communication skills; able to train and mentor teams.
• Proven ability to meet KPIs and manage labor and schedules.
• Willing to work non-traditional hours and pass background checks.

Responsibilities

• Lead day-to-day operations of Ambassadors and Managers using CLEAR technology for airport security, customer service and sales.
• Own airport performance and drive KPIs and metrics.
• Hire, develop, and retain a diverse team delivering security, service, and sales goals.
• Drive employee engagement and ensure accountability for service excellence.
• Performance manage salaried and hourly staff; conduct tough conversations when needed.
• Build relationships with TSA, airline and airport partners; escalate issues as required.
• Manage labor, payroll and scheduling effectively.
• Spend at least 80% of time on the floor in a customer-facing role.

Skills

Leadership

KPI reporting

Staff management

Employee development

Communication

Scheduling

Team motivation

Job description

CLEAR is seeking an Assistant General Manager in Fort Lauderdale to lead daily airport operations, drive customer service and sales, and manage a team of Ambassadors and Managers. Expect hands-on leadership, KPI ownership, and strong collaboration with airport partners in a fast-paced environment.

The role requires 5+ years of leadership in customer-facing settings, managing both salaried and hourly staff, and willingness to work non-traditional schedules.