Airport Operations Leader & Team Coach

CLEAR; Austin (TX); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Base salary + bonus

Paid time off

Wellness stipend

401(k) match

Medical/Dental/Vision

Disability & life insurance

Family planning support

Parental leave

Bereavement leave

Training & development

Free CLEAR memberships

Job summary

CLEAR is seeking an Assistant General Manager to lead daily operations at a major airport location. You will manage a team of Ambassadors and Managers, ensuring top-tier security and customer service while driving sales and KPIs.

The role requires strong leadership, hands-on coaching, and a commitment to CLEAR’s mission of safer, frictionless experiences. You will oversee payroll, scheduling, and performance management, spend substantial time on the floor, and collaborate with TSA and airline

Qualifications

• 5+ years of leadership experience in a high-volume, customer-facing environment.
• Experience managing both salaried and hourly employees.
• Strong interpersonal and communication skills.
• Ability to train, mentor and motivate your team.
• Ability to manage multiple priorities and KPIs.
• Willingness to work a non-traditional schedule (weekends, holidays, early mornings, evenings).
• Must be able to complete a government background investigation.

Responsibilities

• Lead day-to-day operations of Ambassadors and Managers using CLEAR technology to perform duties related to airport security, customer service and sales.
• Own airport business and drive KPIs & metrics.
• Hire, develop and sustain a diverse team delivering on CLEAR objectives related to security, service, and sales.
• Drive employee engagement and accountability for security and service delivery.
• Performance manage salaried and hourly staff and conduct tough conversations when needed.
• Build relationships with TSA, airline and airport partners; address needs promptly and escalate as necessary.
• Manage labor, payroll, and scheduling with optimal efficiency.
• Spend 80% of time on the floor in a customer-facing environment at the airport.

Skills

Leadership experience

People management

KPI reporting

Communication skills

Customer service mindset

Schedule flexibility

Job description

CLEAR is seeking an Assistant General Manager to lead daily operations at a major airport location. You will manage a team of Ambassadors and Managers, ensuring top-tier security and customer service while driving sales and KPIs.

The role requires strong leadership, hands-on coaching, and a commitment to CLEAR’s mission of safer, frictionless experiences. You will oversee payroll, scheduling, and performance management, spend substantial time on the floor, and collaborate with TSA and airline