Airport Operations Leader — Customer Experience

Secure Identity, LLC.; Bozeman (MT); On-site; USD 100,000 - 123,000; Full time

Benefits offered by this job

Competitive base + target bonus

3 weeks paid time off + 10 holidays

$100 monthly wellness stipend

401k with company match

Comprehensive health benefits

Job summary

CLEAR is seeking a General Manager to lead daily operations at an airport location, overseeing Ambassadors and Managers, and ensuring exceptional security and customer service. You will own staffing, scheduling, and performance management while aligning with CLEAR's strategic goals and regulatory requirements.

The role requires hands-on leadership with extensive experience in high-volume environments, strong communication skills, and a proven ability to drive KPIs.

Qualifications

• At least 6 years of leadership experience in a high-volume, fast-paced, customer-facing environment.
• Experience managing both salaried and hourly employees.
• Strong interpersonal and communication skills with a focus on training, mentoring, and motivating your team.
• Ability to manage multiple priorities and influence others in a dynamic environment.

Responsibilities

• Lead day-to-day operations of Ambassadors and Managers delivering airport security, customer service, and sales.
• Own the airport business and drive KPI execution to meet targets.
• Hire, develop, and retain a diverse team delivering on CLEAR objectives.
• Engage employees and foster accountability for security and service.
• Performance manage staff with ongoing feedback and tough conversations.
• Build relationships with TSA, airline and airport partners and escalate needs appropriately.
• Manage labor, payroll, and scheduling with on-floor presence 80% of time.
• Ensure compliance with CLEAR, airport, state and federal regulations.

Skills

Leadership

Customer service

KPIs

Staff management

Job description

CLEAR is seeking a General Manager to lead daily operations at an airport location, overseeing Ambassadors and Managers, and ensuring exceptional security and customer service. You will own staffing, scheduling, and performance management while aligning with CLEAR's strategic goals and regulatory requirements.

The role requires hands-on leadership with extensive experience in high-volume environments, strong communication skills, and a proven ability to drive KPIs.