Airport Operations Lead: Guest Experience & Security

CLEAR; Fort Lauderdale (FL); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Competitive compensation with bonus

3 weeks PTO

Wellness stipend

401k with company match

Comprehensive benefits

Free CLEAR memberships

Job summary

CLEAR is seeking an Assistant General Manager to lead daily airport operations, drive employee engagement, and ensure security and exceptional customer service while promoting CLEAR’s mission.

You will oversee hourly and salaried staff, manage scheduling and payroll, and partner with TSA and airline partners to meet KPIs. This role requires 5+ years of leadership in fast-paced, customer-facing environments and a willingness to work non-traditional hours.

Qualifications

• 5+ years of leadership experience in a high volume, fast-paced customer-facing environment.
• Experience managing both salaried and hourly employees is required.
• Availability to work non-traditional hours (weekends, holidays, early mornings, evenings).
• Willingness to complete background check and comply with regulations.

Responsibilities

• Lead day-to-day operations of Ambassadors and Managers utilizing CLEAR technology for airport security, service and sales.
• Own airport performance and drive KPIs and operational execution.
• Hire, develop and retain a diverse team and oversee payroll and scheduling.
• Spend 80%+ of time on the floor in a customer-facing environment at the airport.

Skills

Leadership

Customer service leadership

KPI reporting

People management

Scheduling & payroll

Communication

Job description

CLEAR is seeking an Assistant General Manager to lead daily airport operations, drive employee engagement, and ensure security and exceptional customer service while promoting CLEAR’s mission.

You will oversee hourly and salaried staff, manage scheduling and payroll, and partner with TSA and airline partners to meet KPIs. This role requires 5+ years of leadership in fast-paced, customer-facing environments and a willingness to work non-traditional hours.