Airport Operations Leader - Customer Experience & Security

Secure Identity, LLC.; Fort Lauderdale, Northern (FL, KY); Hybrid; USD 85,000 - 105,000; Full time

Benefits offered by this job

Competitive compensation with bonus

Paid time off

Wellness stipend

401k with company match

Medical, dental, vision insurance

Family planning benefits

Bereavement leave

Disability and life insurance

Ongoing training and development

Free CLEAR memberships

Job summary

CLEAR is seeking an Assistant General Manager to lead daily operations at our Fort Lauderdale location. You will manage Ambassadors and Managers, drive security, service, and sales, and ensure a safe, high‑quality guest experience in a fast‑paced environment.

You will hire and develop teams, monitor KPIs, coordinate with TSA and airline partners, and spend most of your time on the floor. This role requires 5+ years of leadership, strong communication, and a willingness to work non‑traditional

Qualifications

• 5+ years of leadership in a high-volume, customer-facing environment
• Experience managing both salaried and hourly employees
• Experience reviewing and reporting on KPIs
• Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
• Availability to work a non-traditional schedule (weekends, holidays, early mornings, evenings)
• Must successfully complete a government background investigation

Responsibilities

• Lead day-to-day operations of a team of Ambassadors and Managers
• Drive KPIs and overall execution to achieve metrics
• Hire, develop and sustain a diverse team delivering security, service, and sales
• Engage employees and manage performance with regular feedback
• Build relationships with TSA, airlines and airport partners; escalate as needed
• Manage labor, payroll, and scheduling; spend 80% on the floor with customers

Skills

Leadership

People management

KPI reporting

Customer service

Communication

Job description

CLEAR is seeking an Assistant General Manager to lead daily operations at our Fort Lauderdale location. You will manage Ambassadors and Managers, drive security, service, and sales, and ensure a safe, high‑quality guest experience in a fast‑paced environment.

You will hire and develop teams, monitor KPIs, coordinate with TSA and airline partners, and spend most of your time on the floor. This role requires 5+ years of leadership, strong communication, and a willingness to work non‑traditional