Airport Operations Lead: Customer Experience & Security

CLEAR

New York (NY)

On-site

USD 60,000 - 90,000

Full time

3 days ago

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Job summary

CLEAR is seeking an Assistant Operations Manager to join our airport leadership team. You will lead daily floor operations, coach a hands-on team, and ensure security, service, and sales targets are met.

This role demands on-site presence and strong stakeholder relations across the airport community. The ideal candidate has 1–2 years in a customer-facing leadership role, excellent communication skills, and the ability to manage multiple priorities in a dynamic environment, including irregular

Qualifications

1–2 years of leadership experience in a customer-facing operation.
Excellent interpersonal and communication skills to motivate and mentor.
Ability to manage multiple priorities in a fast-changing environment.
Willingness to work non-traditional hours, including weekends and holidays.

Responsibilities

Spend 80% of time on the floor in a customer-facing environment at the airport.
Ensure CLEAR and TSA policy and procedures are followed with security and integrity.
Monitor and drive security, service and sales on each shift.
Coach, mentor, and train the team to meet sales and customer service goals.
Oversee asset control and devices; troubleshoot as needed.
Represent CLEAR to airport, TSA and airline community with strong relationships.
Manage incident prevention and responses.
Attend station management team meetings.