Airport Operations Lead: Service, Security & Sales

Secure Identity, LLC.; Hebron Estates (KY); In loco; USD 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

Secure Identity, LLC is seeking an Assistant Operations Manager to join the airport leadership team, guiding daily floor operations at the station and coaching staff in security, customer service and sales.

The role focuses on long periods on the floor, ensuring CLEAR and TSA procedures are followed while driving service and sales goals and maintaining strong relationships with airport stakeholders.

Competenze

• 1-2 years of leadership experience in a customer-facing operation

Mansioni

• Spend 80% of time on the floor in a customer-facing environment at the airport
• Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity
• Monitor & drive security, service & sales on each shift
• Manage shift briefings, debriefs & huddles, as well as any changes, breaks, and rotations Coach, mentor, and train the team to meet sales and customer service goals and standards
• Oversee asset control & devices - understand how our technology works & be able to troubleshoot when necessary
• Represent CLEAR throughout the airport, TSA and airline community by building strong stakeholder relationships
• Manage incident prevention and responses
• Attend station management team meetings

Conoscenze

Leadership

Communication

Prioritization

Organizational skills

Technology

Stamina

Policy compliance

Flexible schedule

Background checks

Descrizione del lavoro

Secure Identity, LLC is seeking an Assistant Operations Manager to join the airport leadership team, guiding daily floor operations at the station and coaching staff in security, customer service and sales.

The role focuses on long periods on the floor, ensuring CLEAR and TSA procedures are followed while driving service and sales goals and maintaining strong relationships with airport stakeholders.