Airport Floor Operations Lead: Service, Security & Sales

Fountain; New York (NY); On-site; USD 55,000 - 90,000; Full time

Job summary

CLEAR is seeking an Assistant Operations Manager to lead daily floor operations at the airport. This hands-on role requires coaching staff across security, customer service, and sales to meet performance goals.

The candidate should have 1–2 years of leadership in a customer-facing setting, strong interpersonal skills, and the ability to manage shifting priorities while following all security and regulatory requirements. The position demands on-site work in a fast-paced environment.

Qualifications

• 1–2 years of leadership experience in a customer-facing operation (retail, hospitality, etc).
• Excellent interpersonal and communication skills with the ability to motivate and influence others.
• Ability to manage multiple priorities in a changing environment.
• Strong organizational skills to juggle multiple tasks.
• Proficiency in using technology daily in work.
• Ability to stand/walk for extended periods.
• Ability to follow CLEAR, airport, state and federal policies and procedures.
• Willingness to work non-traditional hours (weekends, holidays, early mornings, evenings).
• Successful completion of CLEAR, airport, and government screening including background checks.

Responsibilities

• Spend 80% of time on the floor in a customer-facing environment at the airport.
• Ensure CLEAR and TSA policies are followed with high security and integrity.
• Monitor and drive security, service, and sales on each shift.
• Lead shift briefings, debriefs, and huddles; manage breaks and rotations; coach and train the team.
• Oversee asset control and devices; understand technology and troubleshoot as needed.
• Represent CLEAR by building strong stakeholder relationships at the airport and with TSA and airlines.
• Manage incident prevention and responses.
• Attend station management team meetings.

Skills

Leadership experience

Customer-facing operations

Interpersonal skills

Communication

Multitasking

Technology proficiency

Fitness for standing/walking

Policy compliance

Flexible schedule

Background checks

Job description

CLEAR is seeking an Assistant Operations Manager to lead daily floor operations at the airport. This hands-on role requires coaching staff across security, customer service, and sales to meet performance goals.

The candidate should have 1–2 years of leadership in a customer-facing setting, strong interpersonal skills, and the ability to manage shifting priorities while following all security and regulatory requirements. The position demands on-site work in a fast-paced environment.