Airport Guest Services Agent - Flexible Shifts

Alaska Airlines, Inc.; Chicago (IL); On-site; USD 23,000 - 33,000; Part time

Benefits offered by this job

Free stand-by travel privileges

Comprehensive well-being programs

Generous 401k match

Annual bonus plans

Generous holidays and paid time off

Job summary

Alaska Airlines is seeking a Customer Service Agent in Chicago to assist guests with travel needs, ticketing, check-in, and boarding. This union-represented role requires strong customer service and the ability to work in a fast-paced environment.

The position involves selling tickets, coordinating cabin accommodations, and handling luggage while maintaining high guest satisfaction. Starting rate is USD 20.58 per hour, with benefits and a flexible schedule.

Qualifications

• 6 months of customer service or community service experience.
• Exceptional interpersonal and communication skills.
• Typing speed of at least 25 WPM.
• Ability to consistently lift 50 lbs.
• Must be able to push/pull 50 lbs.
• Must be able to bend, stoop, squat, reach and grasp.
• Flexibility to work varied shifts (weekends, holidays).
• Ability to participate in paid training.
• Ability to learn and operate a computerized reservation system.
• Ability to adapt to performing work according to set procedures.
• Ability to anticipate needs of others in a fast-paced environment.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Responsibilities

• Assist guests with travel needs in a fast-paced environment.
• Sell tickets and ensure cabin accommodations.
• Perform computer, iPad and paperwork tasks.
• Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.
• Perform boarding and gate duties and assist passengers.
• Process and secure passenger luggage.
• At management's direction, may perform duties of varying capacities to ensure guest satisfaction.

Skills

Customer service

Interpersonal skills

Typing 25 WPM

Lifting 50 lbs

Push/Pull 50 lbs

Flexible shifts

Paid training

Reservation system

Work procedures

English communication

Education

High school diploma

Minimum age 18

Authorized to work in the U.S.

Job description

Alaska Airlines is seeking a Customer Service Agent in Chicago to assist guests with travel needs, ticketing, check-in, and boarding. This union-represented role requires strong customer service and the ability to work in a fast-paced environment.

The position involves selling tickets, coordinating cabin accommodations, and handling luggage while maintaining high guest satisfaction. Starting rate is USD 20.58 per hour, with benefits and a flexible schedule.