Airline Guest Experience Specialist

Alaska Airlines; Concord (NH); Remote; USD 24,796 - 26,174; Full time

Benefits offered by this job

Stand-by travel privileges

Health, dental, and vision plans

401(k) retirement savings plan

Paid vacation and sick days

Job summary

Alaska Airlines in Concord, NH is seeking a Customer Service Agent to support travelers with travel needs in ticketing, check‑in, and boarding, ensuring a smooth passenger experience.

This union‑represented role requires strong communication, basic computer skills, and the ability to lift up to 50 lbs. Paid training and stand-by travel privileges are included, with flexible shifts including weekends.

Qualifications

• Minimum 6 months customer service experience.
• Excellent interpersonal, verbal, written, and listening skills.
• Typing speed of at least 25 words per minute.
• Physical capability to lift, push, and pull up to 50 lbs and perform bending, stooping, and squatting.
• Availability for flexible shifts, including weekends and holidays.
• Willingness to participate in paid training and use automated reservation systems.
• Adaptable to standard operating procedures and a fast-paced environment.
• Valid driver’s license or passport available at hire.
• Fluency in English.
• High school diploma or equivalent; higher education is an asset.
• Minimum age of 18 and legal eligibility to work in the United States.

Responsibilities

• Assist visitors with inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment.
• Sell tickets and confirm cabin assignments.
• Perform computer, iPad, and office work tasks.
• Arrange seat assignments, cargo, unique meals, and other flight enhancements.
• Execute boarding and gate responsibilities, including checking tickets, directing passengers, and confirming cabin safety.
• Handle passenger baggage.
• Complete additional duties as assigned to ensure overall guest satisfaction.

Skills

Customer service

Interpersonal communication

Typing 25 wpm

Flexible shifts

English fluency

Ability to lift up to 50 lbs

Education

High school diploma or equivalent

Job description

Alaska Airlines in Concord, NH is seeking a Customer Service Agent to support travelers with travel needs in ticketing, check‑in, and boarding, ensuring a smooth passenger experience.

This union‑represented role requires strong communication, basic computer skills, and the ability to lift up to 50 lbs. Paid training and stand-by travel privileges are included, with flexible shifts including weekends.