Remote Customer Service Internship: Tickets & Check-In

MaziCTools; United States; Remote; USD 32,000 - 45,000; Full time

Job summary

Alaska Airlines is seeking a Customer Service Agent to assist travelers with inquiries, ticketing, check-in, and boarding, in a remote-capable role. You will support guests across flights and services, ensuring smooth passenger experiences and adherence to procedures.

Requirements include 6 months in customer service, strong interpersonal and language skills, and the ability to lift up to 50 lbs. This is a union represented position with flexibility for shifts.

Qualifications

• 6 months of customer service or community service experience.
• Clear interpersonal and written communication skills; ability to listen.
• Typing speed of at least 25 WPM.

Responsibilities

• Assist guests with travel needs including inquiries, ticketing, check-in, and boarding.
• Handle boarding and gate duties, assist and direct passengers, issue announcements.
• Manage passenger bags and adapt to various tasks to ensure guest satisfaction.

Skills

Customer service

Interpersonal communication

English proficiency

Typing 25 WPM

Lift 50 lbs

Shift flexibility

Team collaboration

Education

High school diploma or equivalent

Tools

Reservation system

Ticketing systems

Job description

Alaska Airlines is seeking a Customer Service Agent to assist travelers with inquiries, ticketing, check-in, and boarding, in a remote-capable role. You will support guests across flights and services, ensuring smooth passenger experiences and adherence to procedures.

Requirements include 6 months in customer service, strong interpersonal and language skills, and the ability to lift up to 50 lbs. This is a union represented position with flexibility for shifts.