Airport Customer Experience Agent

Lever, Inc.; South Bend (IN); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Profit Sharing

Medical/Dental/Vision/Life/ Disability

Medical Travel Reimbursement

Legal, Identity and Pet Insurance

401K with an employer match

Employee Stock Purchase Plan

Employee Assistance Program

Tuition Reimbursement

Flight Benefits

Paid vacation, holidays, and sick time

Job summary

Allegiant Air is seeking a Customer Service Agent to assist passengers for scheduled or charter services at our airport operations. The role emphasizes attentive service, clear communication, and timely processing of transactions in line with company policies.

Other duties include baggage handling, flight information provision, and assisting customers with special needs, with the possibility of training and uniform requirements. Competitive hourly wages and full/part-time benefits are provided.

Qualifications

• Must be authorized to work in the US.
• Criminal background check required.
• Traines and certifications may be required during onboarding.

Responsibilities

• Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
• Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seat assignments.
• Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate.
• Ensure compliance with FAA, Allegiant Air and airport regulations.
• Enforce safety/security measures and monitor sensitive safety zones.
• Assist Customers with special needs, i.e., customers who need assistance in boarding.
• Ad hoc assignments as requested by the Lead or Supervisor.
• Complete required reports.
• Meet arriving flights at baggage carousel to ensure proper handling of bags.
• Monitor baggage carousel for unclaimed baggage.
• Store unclaimed bags in Baggage Service Office until claimed or turned over to System Baggage Services.
• Handle delayed baggage issues, ensuring a written report is completed and follows up with customers until the bag is located, or the file is sent to Systems Baggage Services.
• Inform customers of Allegiant Air policies and procedures, re: lost, damaged, or replacement baggage and pilferage claims.
• Provide consequential expenses to applicable customers when there is a delayed bag.
• Ensure delivery of baggage to the affected customer for late arriving or misloaded bags.
• Follow-up with customers regarding lost baggage, replacement of damaged bags, car seats, strollers, etc.
• Trace loaner wheelchairs, car seats, etc.
• Track replaced, damaged, and misloaded baggage Assists with lost and found articles.
• Maneuver jet bridge or other motorized equipment as directed.
• Other duties as assigned.

Skills

People oriented

Communication skills

Time management

Flexible hours

Dress code compliance

18+ with driver's license

Attend training

Computer skills

Education

High School Diploma/GED

Job description

Allegiant Air is seeking a Customer Service Agent to assist passengers for scheduled or charter services at our airport operations. The role emphasizes attentive service, clear communication, and timely processing of transactions in line with company policies.

Other duties include baggage handling, flight information provision, and assisting customers with special needs, with the possibility of training and uniform requirements. Competitive hourly wages and full/part-time benefits are provided.