Airline Customer Service Agent — Guest Experience & Support

Southwest Airlines; Juneau (AK); On-site; USD 27,552 - 41,328; Full time

Job summary

Southwest Airlines in Juneau, Alaska is seeking a Customer Service Agent to assist travelers at the ticket counter, gate and baggage area. The role offers hourly pay of $20–$30 and requires a Bachelor’s degree.

You will greet guests, process check-in and reservations, handle baggage, answer questions, and provide accurate flight information while maintaining a friendly, efficient and safe travel environment.

Qualifications

• Ability to type or use a computer keyboard quickly.
• Able to read reports, follow guidelines, learn tagging procedures.
• Able to work with others as part of a team, meet the public and work under pressure.
• Must complete Customer Service Training with an 80%+ average and probation period.
• Must be aware of hazards and able to handle emergencies.
• Must work under tight deadlines to achieve rapid aircraft turnarounds.
• Must present a well-groomed appearance and understand the Ground Tasks Worker Handbook.
• Must be able to perform all duties in a confined space.
• Must communicate verbally by phone, in person, and via PA systems effectively.
• Must have good written and oral abilities.
• Must convey information verbally or via radio equipment.

Responsibilities

• Offers agreeable support to and keeps up with positive associations with all inward and outside clients.
• Works in a helpful soul to guarantee the progress of the organization.
• Answerable for giving amazing client assistance to individuals craving to travel, use freight or stuff administration by taking care of their necessities.
• Handles any part of tagging and registration by working an electronic retail location framework, boarding, things administration, reservations and settling related protests and issues.
• Memories to greet and take care of clients for a courteous and well‑disposed way.
• Handles cash, checks, Mastercards, travel vouchers and coupons as types of installment for tickets. Figures charges, makes change and balances day‑to‑day exchanges. Is answerable for overage or lack.
• Really looks at in stuff and freight.
• Answers phone to give data to guests, page clients, resolve issues or objections and help depending on the situation.
• Handles exchanges expected to load up the airplane in an opportune and effective way.
• Manages misused clients because of oversells, deferred or dropped flights, lost, postponed, or harmed baggage. Resolves such issues rapidly and inside rules laid out by the organization.
• Gives current and precise admission, plan, reservations, flight appearance/takeoff data and answers generally broad requests from clients and different guests to the air terminal.
• Finishes structures and reports as expected by the organization.
• Composes inconsistency and objection reports as required.
• Obligations might change because of the size and association of the station.
• Should have the option to meet any actual capacity necessities recorded on this depiction.
• May perform other work obligations as coordinated by Representative's Chiefs.

Skills

Typing

Reading reports

Team collaboration

Customer service training

Crisis management

Time management

Written and verbal communication

Education

Bachelor's degree

Tools

POS system

Job description

Southwest Airlines in Juneau, Alaska is seeking a Customer Service Agent to assist travelers at the ticket counter, gate and baggage area. The role offers hourly pay of $20–$30 and requires a Bachelor’s degree.

You will greet guests, process check-in and reservations, handle baggage, answer questions, and provide accurate flight information while maintaining a friendly, efficient and safe travel environment.