Airport Customer Service Agent – Guest Care & Travel Perks

Alaska Air Group; Nome (AK); Presencial; USD 33.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free stand-by travel privileges

Medical, dental and vision benefits

401k match

Annual bonus plans

Holiday and paid time off

Descripción de la vacante

The Customer Service Agent role at Alaska Airlines in Nome involves frontline guest assistance across ticketing, check-in, boarding, and baggage handling. You will respond to guest inquiries and perform duties in a fast-paced airport setting, interacting with travelers with care and efficiency.

This union-represented position requires strong communication skills, physical stamina, and flexibility to work varied shifts, including weekends and holidays.

Formación

• 6 months of customer service or community service experience.
• Exceptional interpersonal and communication skills (verbal, written, listening).
• Typing speed of at least 25 WPM.
• Ability to consistently lift 50 lbs and push/pull 50 lbs.
• Flexibility to work varied shifts including weekends and holidays.
• Able to learn a computerized reservation system and follow procedures.
• Must be authorized to work in the United States.
• Minimum age 18 and high school diploma or equivalent.

Responsabilidades

• Assist guests with travel needs in a fast-paced environment (ticketing, check-in, boarding).
• Sell tickets and arrange cabin accommodations and seating as needed.
• Perform computer, iPad and paperwork tasks for passengers.
• Coordinate seat assignments, meals, upgrades, and load planning.
• Manage boarding/gate duties and assist passengers with directions.
• Process and secure passenger luggage and ensure cabin security.

Conocimientos

Customer service

Interpersonal skills

Typing 25 WPM

Lift 50 lbs

Push/Pull 50 lbs

Flexible shifts

English communication

Authorized to work in US

Educación

High school diploma or equivalent

Descripción del empleo

The Customer Service Agent role at Alaska Airlines in Nome involves frontline guest assistance across ticketing, check-in, boarding, and baggage handling. You will respond to guest inquiries and perform duties in a fast-paced airport setting, interacting with travelers with care and efficiency.

This union-represented position requires strong communication skills, physical stamina, and flexibility to work varied shifts, including weekends and holidays.