Airport Floor Ops Lead - Customer Service & Security

Fountain; Atlanta (GA); On-site; USD 33,751; Full time

Job summary

A prominent airport services provider is seeking an Assistant Operations Manager at Atlanta's airport. This role involves leading daily operations while ensuring compliance with security protocols. Ideal candidates should have 1-2 years of leadership in customer-facing roles and strong skills in communication, organization, and technology. The job requires availability for non-traditional schedules and the ability to remain proactive in a fast-paced environment.

Qualifications

• 1–2 years of leadership experience in customer-facing operations.
• Excellent interpersonal and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills necessary for task management.
• Proficiency in using technology in daily work.
• Ability to stand/walk for extended periods.
• Availability for non-traditional work schedules.

Responsibilities

• Lead daily floor operations at the airport.
• Ensure compliance with security policies and procedures.
• Monitor and drive security and customer service goals.
• Manage shift briefings, debriefs, and rotations.
• Understand technology used and troubleshoot when necessary.
• Build relationships within the airport and airline community.
• Manage incident prevention and response.

Skills

Leadership experience

Interpersonal skills

Communication skills

Organizational skills

Technology proficiency

Job description

A prominent airport services provider is seeking an Assistant Operations Manager at Atlanta's airport. This role involves leading daily operations while ensuring compliance with security protocols. Ideal candidates should have 1-2 years of leadership in customer-facing roles and strong skills in communication, organization, and technology. The job requires availability for non-traditional schedules and the ability to remain proactive in a fast-paced environment.