Airport Floor Ops Lead: Customer Experience & Security

Fountain; Tampa (FL); On-site; USD 30,000 - 41,000; Full time

Job summary

CLEAR is seeking an Assistant Operations Manager in Tampa to lead daily floor operations at the airport. You will be a hands-on coach for security, customer service, and sales, spending most time on the floor and ensuring policy adherence.

The role requires strong interpersonal skills, the ability to manage multiple priorities, and comfort with technology in a fast-paced environment. Flexibility for non-traditional schedules is needed.

Qualifications

• 1–2 years of leadership experience in a customer-facing operation.
• Excellent interpersonal and communication skills to motivate and influence others.
• Ability to manage multiple priorities in a fast-changing environment.
• Strong organizational skills and daily use of technology.
• Ability to stand/walk for extended periods and follow security procedures.

Responsibilities

• Spend 80% of time on the floor in a customer-facing environment at the airport.
• Ensure CLEAR and TSA policy procedures with high security and integrity.
• Monitor and drive security, service and sales on each shift.
• Lead shift briefings and coach the team to meet sales and service goals.
• Oversee assets and devices; troubleshoot technology when needed.
• Represent CLEAR and build stakeholder relationships at the airport.
• Manage incident prevention and responses; attend station leadership meetings.

Skills

Leadership

Customer-facing

Interpersonal communication

Multi-tasking

Technology usage

Stamina

Job description

CLEAR is seeking an Assistant Operations Manager in Tampa to lead daily floor operations at the airport. You will be a hands-on coach for security, customer service, and sales, spending most time on the floor and ensuring policy adherence.

The role requires strong interpersonal skills, the ability to manage multiple priorities, and comfort with technology in a fast-paced environment. Flexibility for non-traditional schedules is needed.