Airport Operations Manager: Customer Experience & Security

CLEAR - Field; Tampa (FL); Vor Ort; USD 70.000 - 85.000; Vollzeit

Benefits dieser Stelle

Competitive compensation structure

3 weeks paid time off

$100 monthly wellness stipend

401k Retirement Plan with company matc

Medical, dental, vision, pet, home, &

Family Planning benefits

Family, Military & Bereavement Leave

Emotional Well Being Assistance

Ongoing training & development

Free CLEAR memberships for you and one

Zusammenfassung

CLEAR is seeking an Operations Manager to lead a team of hourly Ambassadors at a Tampa airport station, reporting to the General Manager. This role is hands-on, coaching on security, customer service and sales while driving daily operations.

You’ll spend most of your time on the floor, recruiting and developing staff, ensuring policy compliance with CLEAR and TSA, analyzing metrics, and building relationships with stakeholders to meet performance goals.

Qualifikationen

• At least 3 years of leadership experience in a customer-facing operation.
• Excellent interpersonal and communication skills to mentor and influence others.
• Ability to manage multiple priorities in a fast-changing environment.
• Experience with employee engagement, customer satisfaction and compliance standards.
• Proficiency in using technology daily in your work.

Aufgaben

• Support the General Manager in floor operations for security, service and sales.
• Ensure CLEAR and TSA policy and procedures are followed with high integrity.
• Recruit, onboard, and develop Ambassadors while fostering learning.
• Coach, mentor, and train the team to meet sales and customer service goals.
• Analyze metrics and feedback to improve team performance.
• Build stakeholder relationships and participate in station leadership.
• Spend at least 80% of time on the floor in a customer-facing environment.

Kenntnisse

Leadership

Customer service

Communication

Team coaching

Tech-savvy

Flexibility

Jobbeschreibung

CLEAR is seeking an Operations Manager to lead a team of hourly Ambassadors at a Tampa airport station, reporting to the General Manager. This role is hands-on, coaching on security, customer service and sales while driving daily operations.

You’ll spend most of your time on the floor, recruiting and developing staff, ensuring policy compliance with CLEAR and TSA, analyzing metrics, and building relationships with stakeholders to meet performance goals.