Airport Floor Operations Lead – Service & Security

Secure Identity, LLC.; Tampa (FL); Hybrid; USD 30,000 - 41,000; Full time

Job summary

CLEAR in Tampa, FL is seeking an Assistant Operations Manager to lead daily floor operations at the airport, reporting to the General Manager. This hands-on role focuses on security, customer service, and sales while coaching a diverse team in a fast-paced environment.

Candidates should have 1–2 years of leadership in a customer-facing setting, strong communication, and comfort with technology; availability for weekend/holiday shifts; and the ability to pass CLEAR and government screenings.

Qualifications

• 1–2 years of leadership experience in a customer-facing operation.
• Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others.
• Ability to manage multiple priorities in a dynamic environment.
• Strong organizational skills with the ability to manage multiple priorities and tasks.
• Proficiency in using technology daily in your work.
• Ability to stand/walk for extended periods.
• Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations.
• Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings).
• Successful completion of CLEAR, airport, and government screening as applicable, and CLEAR background checks, including but not limited to a drug test.

Responsibilities

• Spend 80% of time on the floor in a customer-facing environment at the airport
• Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity
• Monitor & drive security, service & sales on each shift
• Coach, mentor, and train the team to meet sales and customer service goals and standards
• Oversee asset control & devices - understand how our technology works & be able to troubleshoot when necessary
• Represent CLEAR throughout the airport, TSA and airline community by building strong stakeholder relationships
• Manage incident prevention and responses
• Attend station management team meetings

Skills

Leadership

Customer-facing

Interpersonal communication

Mentoring

Technology use

Stand/walk long

Job description

CLEAR in Tampa, FL is seeking an Assistant Operations Manager to lead daily floor operations at the airport, reporting to the General Manager. This hands-on role focuses on security, customer service, and sales while coaching a diverse team in a fast-paced environment.

Candidates should have 1–2 years of leadership in a customer-facing setting, strong communication, and comfort with technology; availability for weekend/holiday shifts; and the ability to pass CLEAR and government screenings.