Airport Floor Operations Lead - Customer Service & Security

Fountain; Greer (SC); On-site; USD 27,000 - 39,000; Full time

Job summary

CLEAR is seeking an Assistant Operations Manager to join the airport leadership team, reporting to the General Manager and leading daily floor operations at your station. You will be a hands-on coach for security, customer service and sales in a fast-paced environment.

Ideal candidates have 1–2 years of leadership in customer-facing operations, strong interpersonal skills, and the ability to manage multiple priorities in a dynamic setting.

Qualifications

• 1–2 years of leadership experience in a customer-facing operation (retail, hospitality, etc.).
• Excellent interpersonal and communication skills with ability to motivate and influence others.
• Ability to manage multiple priorities in a fast-changing environment.
• Proficiency with technology in daily work.
• Ability to stand/walk for extended periods and follow policies and procedures.

Responsibilities

• Spend 80% of time on the floor in a customer-facing environment at the airport.
• Ensure CLEAR and TSA policy and procedures are followed with high security and integrity.
• Monitor and drive security, service, and sales on each shift.
• Lead shift briefings, debriefs, and huddles; coach and train the team to meet goals.
• Oversee asset control and devices; troubleshoot as needed with technology.
• Represent CLEAR with airport, TSA, and airline stakeholders.
• Manage incident prevention and responses.
• Attend station management team meetings.

Skills

Leadership

Customer-facing

Team coaching

Security compliance

Job description

CLEAR is seeking an Assistant Operations Manager to join the airport leadership team, reporting to the General Manager and leading daily floor operations at your station. You will be a hands-on coach for security, customer service and sales in a fast-paced environment.

Ideal candidates have 1–2 years of leadership in customer-facing operations, strong interpersonal skills, and the ability to manage multiple priorities in a dynamic setting.