Airport Floor Operations Leader

Secure Identity, LLC.; Minnesota; On-site; USD 31,000 - 44,000; Full time

Job summary

CLEAR is hiring an Assistant Operations Manager in Saint Paul, MN to lead daily floor operations at the airport, coaching teams in security, customer service and sales. The role requires strong interpersonal skills and hands-on leadership in a fast-paced environment.

Ideal candidates bring 1–2 years in a customer-facing leadership role, the ability to manage multiple priorities, and a commitment to policy compliance. This is a full-time on-site position with non-traditional schedules.

Qualifications

• 1-2 years of leadership experience in a customer-facing operation.
• Excellent interpersonal and communication skills.
• Ability to manage multiple priorities in a dynamic environment.
• Strong organizational skills with task management.
• Proficiency with daily technology use.
• Ability to stand/walk for extended periods.
• Follow policies and procedures set by CLEAR, airport, TSA.
• Availability for non-traditional schedule (weekends/holidays/mornings/evenings).
• Completion of airport security screening including SIDA badge eligibility.

Responsibilities

• Spend 80% of time on the floor in a customer-facing airport environment.
• Ensure CLEAR and TSA policy and procedures with high security and integrity.
• Monitor & drive security, service & sales on each shift.
• Manage shift briefings, debriefs & huddles, and rotations.
• Coach, mentor, and train the team to meet sales and customer service goals.
• Oversee asset control & devices and troubleshoot as needed.
• Represent CLEAR with airport, TSA and airline partners.
• Manage incident prevention and responses; attend station management meetings.

Skills

Leadership

Interpersonal communication

Multitasking

Organizational skills

Tech proficiency

Standing/walking

Job description

CLEAR is hiring an Assistant Operations Manager in Saint Paul, MN to lead daily floor operations at the airport, coaching teams in security, customer service and sales. The role requires strong interpersonal skills and hands-on leadership in a fast-paced environment.

Ideal candidates bring 1–2 years in a customer-facing leadership role, the ability to manage multiple priorities, and a commitment to policy compliance. This is a full-time on-site position with non-traditional schedules.