Airport Floor Operations Lead - Customer Service & Security

CLEAR; Louisville (KY); On-site; USD 45,000 - 65,000; Full time

Job summary

CLEAR is seeking an Assistant Operations Manager to lead daily floor operations at our Louisville station. You will be a hands-on coach for security, customer service, and sales, thrive in a fast-paced setting, and report to the General Manager.

The role requires 1–2 years of leadership in a customer-facing operation, strong communication, and the ability to manage multiple priorities while ensuring TSA and CLEAR policies are followed. Shift-based schedule and airport presence required.

Qualifications

• 1–2 years of leadership experience in a customer-facing operation
• Excellent interpersonal and communication skills with ability to motivate and influence others
• Ability to manage multiple priorities in a dynamic environment
• Strong organizational skills for juggling tasks and shifts
• Proficient in using technology daily in work
• Able to stand/walk for extended periods and follow policy

Responsibilities

• Spend 80% on the floor in a customer-facing environment at the airport
• Ensure CLEAR and TSA policies are followed with security and integrity
• Monitor and drive security, service, and sales on each shift
• Manage shift briefings, debriefs, and huddles; coordinate breaks and rotations
• Oversee asset control and devices; troubleshoot technology when needed
• Represent CLEAR within the airport and with TSA and airline partners
• Manage incident prevention and responses
• Attend station management team meetings

Skills

Leadership

Customer service

Mentoring

Communication

Tech proficiency

Job description

CLEAR is seeking an Assistant Operations Manager to lead daily floor operations at our Louisville station. You will be a hands-on coach for security, customer service, and sales, thrive in a fast-paced setting, and report to the General Manager.

The role requires 1–2 years of leadership in a customer-facing operation, strong communication, and the ability to manage multiple priorities while ensuring TSA and CLEAR policies are followed. Shift-based schedule and airport presence required.