Airport Customer Service Specialist

United Airlines; Baton Rouge (LA); Remote; USD 27,827 - 41,328; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Paid time off

Overtime opportunities

Job summary

United Airlines in Baton Rouge is seeking a Customer Service Representative to assist travelers with ticketing, baggage handling, and greeting guests at gates while delivering friendly, professional service. The role emphasizes safety-minded incidence resolution and creating positive travel experiences.

The position requires a high school diploma or GED, comfort with computer systems, and the ability to stand for extended shifts. Competitive hourly pay and benefits are offered.

Qualifications

• High school diploma or GED required.
• Strong customer service and communication skills.
• Comfort with computers and new technologies.
• Able to meet attendance requirements and uniform standards.

Responsibilities

• Interact with customers in a courteous and efficient manner, creating memorable experiences and building loyalty.
• Anticipate and respond to customer needs while maintaining ownership of service delivery.
• Work each day with a safety mindset, ensuring personal and passenger safety to meet best practices.
• Navigate demanding situations, stay calm, and resolve issues without taking customer frustration personally.
• Collaborate with colleagues, assist teammates, and help them succeed with new processes and technology.
• Assist travelers with ticketing, baggage handling, and greeting guests at gates, doing so with a smile.
• Provide friendly, professional, and confident assistance to resolve customer travel problems.

Skills

Customer service

Communication skills

Computer systems literacy

Attendance reliability

Education

High school diploma or GED

Job description

United Airlines in Baton Rouge is seeking a Customer Service Representative to assist travelers with ticketing, baggage handling, and greeting guests at gates while delivering friendly, professional service. The role emphasizes safety-minded incidence resolution and creating positive travel experiences.

The position requires a high school diploma or GED, comfort with computer systems, and the ability to stand for extended shifts. Competitive hourly pay and benefits are offered.