Airport Customer Experience Specialist

United Airlines

Columbus (OH)

Remote

USD 27,552 - 41,328

Full time

14 days+

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Benefits offered by this job

401(k) plan with company match

Health insurance

Dental and vision plans

Employee assistance program

Career development opportunities

Job summary

United Airlines in Columbus is seeking a Customer Service Representative to deliver outstanding service to travelers. You will interact with customers at gates, check-in desks, and lobbies, ensuring efficient ticketing, baggage handling, and boarding support.

The role emphasizes safety, professionalism, and adaptability, with paid benefits and opportunities for advancement. Candidates must meet legal work requirements and be comfortable using digital tools and airport systems.

Qualifications

Bachelor’s degree or equivalent required; GED accepted.
Minimum 18 years of age.
Comfortable using computers and smartphones.
Physically able to stand and assist passengers for an eight-hour shift.
Ability to obtain an airport security badge and work legally in the U.S.

Responsibilities

Interact with customers in a friendly, professional manner to foster loyalty.
Anticipate needs and maintain high service quality.
Uphold safety, security, and conduct standards.
Handle challenging customers calmly and professionally.
Assist with ticketing, luggage, and passenger check-in at gates and lobbies.
Respond to inquiries from business and leisure travelers to create a memorable experience.