Airline Customer Service Specialist - Travel & Growth

United Airlines; Atlanta (GA); Remote; USD 28,000 - 41,000; Full time

Job summary

United Airlines is seeking a Customer Service Representative to handle calls, assist with travel bookings, and support customers across the United States. The role emphasizes empathy, clarity in communication, and a strong commitment to helping customers enjoy their travel experience.

This on-site position requires a bachelor's degree and offers opportunities to grow within a global airline that values diversity, teamwork, and customer satisfaction.

Qualifications

• Experience in customer service or call center environments.
• Strong written and spoken English communications skills.
• Ability to handle multiple inquiries with patience and clarity.

Responsibilities

• Handle incoming phone calls including travel bookings and inquiries.
• Take calls in a fast call center environment.
• Process requests to assist all customers, including those with disabilities, to follow United's guidelines.
• Add customer service to the sales process to better meet customer needs.
• Remain calm, fair and considerate in all situations and empathize with customers.
• Empathically understand the customer's point of view and needs.

Skills

Customer service

Call center

Communication

Empathy

Education

Bachelor's Degree

Job description

United Airlines is seeking a Customer Service Representative to handle calls, assist with travel bookings, and support customers across the United States. The role emphasizes empathy, clarity in communication, and a strong commitment to helping customers enjoy their travel experience.

This on-site position requires a bachelor's degree and offers opportunities to grow within a global airline that values diversity, teamwork, and customer satisfaction.