Airport Customer Experience Specialist — English & German

United; Raleigh (NC); A distancia; USD 28.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fly United free

Flexible scheduling

401(k) and health insurance

Employee assistance program

Career growth opportunities

Descripción de la vacante

United Airlines in Raleigh, USA is recruiting a Customer Service Representative to greet passengers, assist with ticketing and baggage, and resolve issues with a friendly, professional approach.

You will interact with domestic and international clients at gates and in lobbies, delivering clear, courteous service while upholding airline standards. A Bachelor's degree is required; English and German fluency is preferred; weekend shifts may be required.

Formación

• High school diploma, GED or equivalent.
• Minimum of 18 years old.
• Fluent in English and German.
• Outstanding communication skills.
• Comfortable working with computers, mobile devices, and new technology.
• Must pass a background check.
• Legally able to work in the United States without sponsorship.
• Must be able to work day and night shifts, weekends, and holidays; overtime may be required.
• Successful completion of interview to meet job qualifications.
• Ability to meet attendance standards and uniform and appearance requirements.

Responsabilidades

• Interact with customers in a kind and helpful manner to build loyalty.
• Anticipate patron needs while maintaining a strong sense of duty during inconveniences.
• Work daily with a safety mindset and uphold high standards.
• Navigate challenges calmly without taking customer frustration personally.
• Collaborate with team, help colleagues succeed with new techniques and technologies.
• Ensure compliance with United and FAA regulations and guidelines.

Conocimientos

English

German

Communication skills

Customer service

Tech savvy

Educación

Bachelor's Degree

Descripción del empleo

United Airlines in Raleigh, USA is recruiting a Customer Service Representative to greet passengers, assist with ticketing and baggage, and resolve issues with a friendly, professional approach.

You will interact with domestic and international clients at gates and in lobbies, delivering clear, courteous service while upholding airline standards. A Bachelor's degree is required; English and German fluency is preferred; weekend shifts may be required.