Airport Customer Service Pro — Travel Perks

American Airlines; Tulsa (OK); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Additional benefits

Job summary

American Airlines is seeking a Full Time Customer Service Agent at Tulsa International Airport. The role involves handling passenger tickets, reservations, check-in, boarding, and ensuring smooth operations at the gate and counters.

Starting pay is $20.23 per hour. Candidates should be ready to provide excellent service, work with various teams, and comply with union guidelines and safety regulations.

Qualifications

• Bilingual language skills may be required at some locations.
• Must be authorized to work in the U.S.
• Must pass FAA background checks for SIDA access where applicable.
• Pre-employment drug screen and background checks required.

Responsibilities

• Issue, reissue and refund passenger tickets.
• Book, ticket and confirm flight reservations.
• Rebook passengers on oversold flights and during irregular operations.
• Check-in passengers and assign seats, including upgrades as needed.
• Assist customers with special accommodations and unaccompanied minors.
• Provide boarding and gate information and coordinate with ground staff.

Skills

Bilingual language skills

Education

High school diploma or GED

International equivalent

Job description

American Airlines is seeking a Full Time Customer Service Agent at Tulsa International Airport. The role involves handling passenger tickets, reservations, check-in, boarding, and ensuring smooth operations at the gate and counters.

Starting pay is $20.23 per hour. Candidates should be ready to provide excellent service, work with various teams, and comply with union guidelines and safety regulations.