Airport Customer Service Agent: Elevate Traveler Experience

American Airlines; Providence (RI); Remote; USD 28,000 - 41,000; Part time

Job summary

American Airlines is hiring an Agent Customer Services in Pawtucket, Rhode Island, to deliver exceptional service and support at the airport. Applicants should have strong interpersonal skills, a Bachelor's Degree, and be able to communicate in English and German.

The role involves various responsibilities including monitoring passengers at check-in and providing assistance throughout their experience. Prior customer service experience and familiarity with computer systems are preferred.

Qualifications

• Strong interpersonal skills are essential for dealing effectively with customers.
• Ability to resolve conflicts under time constraints without losing control.
• Capability to manage stress effectively and work independently.

Responsibilities

• Ensure high-quality customer service at all touch points.
• Perform various airport-related duties as required.
• Check passengers’ documentation and monitor at check-in and the gate.

Skills

Interpersonal skills

Conflict resolution

Stress management

Customer service experience

English proficiency

German proficiency

Education

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

Email

Job description

American Airlines is hiring an Agent Customer Services in Pawtucket, Rhode Island, to deliver exceptional service and support at the airport. Applicants should have strong interpersonal skills, a Bachelor's Degree, and be able to communicate in English and German.

The role involves various responsibilities including monitoring passengers at check-in and providing assistance throughout their experience. Prior customer service experience and familiarity with computer systems are preferred.