Airport Customer Service Agent – Ground Handling

Piedmont Airlines, Inc.; Tennessee; On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid training

401(k)

Medical and dental

Job summary

Piedmont Airlines, Inc. is seeking a motivated Customer Service Agent to join the Ground Handling Department. You will assist passengers, operate the Jetway, monitor boarding, and guide aircraft in all weather conditions.

Training completion and the ability to lift up to 70 pounds are required. This role emphasizes teamwork, exceptional service, and adherence to safety standards, with duties spanning airport ramp operations and passenger support.

Qualifications

• Successful completion of training course
• Ability to meet company goals and customer expectations in a high energy environment
• Effective communication skills
• Ability to organize, prioritize, and multitask

Responsibilities

• Assist passengers in boarding and disembarking flights
• Monitor computerized passenger boarding
• Assist customers with special needs, including arranging wheelchairs and unaccompanied minors
• Change flight itineraries and seat assignments as required
• Operate the Jetway
• Load and unload baggage and cargo
• Operate motorized service vehicles and equipment
• Guide and park aircraft
• Perform cabin maintenance tasks
• Work with the team to provide excellent customer service and meet objectives

Skills

Effective communication

Multitasking

Airline experience

Education

High school diploma or GED

Tools

Computer basics

Job description

Piedmont Airlines, Inc. is seeking a motivated Customer Service Agent to join the Ground Handling Department. You will assist passengers, operate the Jetway, monitor boarding, and guide aircraft in all weather conditions.

Training completion and the ability to lift up to 70 pounds are required. This role emphasizes teamwork, exceptional service, and adherence to safety standards, with duties spanning airport ramp operations and passenger support.