Airport Customer Service Agent, Ground Handling

Piedmont Airlines, Inc.; Charleston (WV); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines'网络

Medical and dental available

Job summary

Piedmont Airlines, Inc. is seeking a Customer Service Agent in the Ground Handling Department to assist passengers, operate the Jetway, and guide aircraft. The role requires lifting up to 70 pounds and working outdoors in all weather; training will be provided.

Essential duties include assisting with boarding, seating changes, wheelchair arrangements, and loading cargo. Weekend/nights shifts and a fast-paced environment are expected.

Qualifications

• Successful completion of training course
• Ability to meet company goals in a high-energy environment
• Effective communication skills
• Ability to organize, prioritize, and multitask

Responsibilities

• Assist passengers in boarding and disembarking flights
• Monitor computerized passenger boarding
• Assist customers with special needs, including wheelchairs and unaccompanied minors
• Change flight itinerary and seat assignments
• Operate the Jetway
• Load and unload baggage and cargo
• Operate motorized service vehicles and equipment
• Guide and park aircraft
• Perform cabin maintenance tasks
• Work as a team to provide excellent customer service

Skills

Effective communication

Multitasking

Customer service training

Physical stamina

Education

High school diploma or GED

Job description

Piedmont Airlines, Inc. is seeking a Customer Service Agent in the Ground Handling Department to assist passengers, operate the Jetway, and guide aircraft. The role requires lifting up to 70 pounds and working outdoors in all weather; training will be provided.

Essential duties include assisting with boarding, seating changes, wheelchair arrangements, and loading cargo. Weekend/nights shifts and a fast-paced environment are expected.