Ground Handling Customer Service Pro

Piedmont Airlines; Richland (WA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines

Medical and dental available

Job summary

Piedmont Airlines is hiring a Customer Service Agent in the Ground Handling Department to support passengers on the ramp and in the jet bridge. The role involves assisting with boarding, disembarking, and guiding aircraft, while ensuring safety and efficiency in all weather conditions.

The ideal candidate will have completed the training course, be able to lift up to 70 pounds, and perform effectively in a fast-paced, high-energy environment.

Qualifications

• Successful completion of training course
• Ability to meet company goals and customer expectations in a high energy environment
• Effective communication skills
• Ability to organize, prioritize, and multitask

Responsibilities

• Assist passengers in boarding and disembarking flights
• Monitor computerized passenger boarding
• Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
• Change customer flight itinerary and seat assignments as required
• Operate the Jetway
• Load and unload baggage and cargo
• Operate motorized service vehicles and equipment
• Guide and park aircraft
• Perform cabin maintenance tasks
• Work together as a team to provide excellent customer service and meet corporate objectives

Skills

Effective communication

Multitask

Organize priorities

Tools

Computer applications

Job description

Piedmont Airlines is hiring a Customer Service Agent in the Ground Handling Department to support passengers on the ramp and in the jet bridge. The role involves assisting with boarding, disembarking, and guiding aircraft, while ensuring safety and efficiency in all weather conditions.

The ideal candidate will have completed the training course, be able to lift up to 70 pounds, and perform effectively in a fast-paced, high-energy environment.