Airport Customer Experience Specialist

Enterprise Holdings; Spokane (WA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Health, Dental, Vision insurance

Life Insurance

401(k) with company match

Job summary

Enterprise Mobility is hiring at Spokane International Airport for a Customer Experience Representative (CXR). The role focuses on friendly, efficient service, processing rentals, verifying driver information, and ensuring a smooth rental experience for customers.

The position offers competitive hourly pay starting at $20.75, with potential increases based on length of service and performance. Benefits include PTO, health/dental/vision insurance, life insurance, discounts, and a 401(k) with

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship.
• High School Diploma or G.E.D. is required.
• Minimum 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.

Responsibilities

• Greet customers professionally and promptly.
• Explain rental terms, vehicle features, and optional products.
• Assist customers with directions, maps, and area information.
• Answer reservations, rate quotes, and general questions by phone or in person.
• Place outbound calls for callbacks and follow-ups.
• Inspect vehicles on return for condition and notify management of issues.
• Pursue on-the-job training and company-provided classroom training.

Skills

Customer service

Sales experience

Communication

Education

High School Diploma or G.E.D.

Work Authorization in United States

Job description

Enterprise Mobility is hiring at Spokane International Airport for a Customer Experience Representative (CXR). The role focuses on friendly, efficient service, processing rentals, verifying driver information, and ensuring a smooth rental experience for customers.

The position offers competitive hourly pay starting at $20.75, with potential increases based on length of service and performance. Benefits include PTO, health/dental/vision insurance, life insurance, discounts, and a 401(k) with